Website Terms of Use

Welcome to myCoffeePods.

By accessing and using our website at mycoffeepods.com.au, you agree to comply with these Terms of Use and any applicable laws and regulations.

These terms, together with our Privacy Policy and other relevant store policies, explain the conditions governing the use of our website.

If you do not agree with these terms, please discontinue using the website.

Website Information

The information published on our website is intended to help customers learn about our products, services and business.

We make reasonable efforts to ensure that product descriptions, pricing and other information are accurate and up to date.

However, website content may occasionally contain errors, omissions or outdated information.

We reserve the right to correct errors, update product information, amend website content and make changes to our product range without prior notice, subject to applicable laws and existing contractual obligations.

Product Information & Suitability

Our website provides information about coffee capsules, compatible brewing systems and related products.

While we endeavour to describe our products accurately, customers should review product descriptions and compatibility information carefully before placing an order.

Coffee preferences, including flavour, intensity, body and aroma, vary between individuals.

Brewing results may also be influenced by equipment condition, compatibility, water quality and preparation methods.

We encourage customers to contact us if they are uncertain about a product's suitability for their requirements.

Nothing in these terms excludes or restricts our obligations under Australian Consumer Law, including applicable consumer guarantees relating to product quality, descriptions and fitness for purpose.

Intellectual Property & Copyright

Unless otherwise stated, the content appearing on this website is owned by or licensed to myCoffeePods.

This includes, but is not limited to:

• Website design, layout and presentation.

• Product descriptions and written content.

• Original photography, illustrations and graphics.

• Logos, branding and other creative materials.

• Articles, guides and educational information.

This material is protected by applicable intellectual property and copyright laws.

You may browse our website and use its content for legitimate personal and non-commercial purposes.

Unauthorised reproduction, redistribution, modification or commercial use of our original website content is prohibited unless permitted by law or authorised by us in writing.

Trademarks & Third-Party Brands

Our website may refer to trademarks, brand names and products owned by other businesses.

These trademarks remain the property of their respective owners.

References to third-party brands, coffee machines or capsule systems may be provided for product identification, compatibility or general information purposes.

Unless expressly stated, such references do not imply sponsorship, endorsement, affiliation or approval by the relevant trademark owners.

Acceptable Website Use

Customers and visitors are expected to use our website lawfully and responsibly.

You must not:

• Attempt to gain unauthorised access to our website, systems or customer information.

• Interfere with the security, availability or normal operation of the website.

• Introduce malicious software, harmful code or other security threats.

• Use automated systems to extract website content or data without appropriate authorisation, except where permitted by law.

• Use our website for fraudulent, misleading or unlawful activities.

• Reproduce or commercially exploit protected website content without permission.

We reserve the right to take reasonable action against activities that threaten the security, integrity or lawful operation of our website.

Unauthorised or unlawful use may result in restricted access or other appropriate action, including legal proceedings where warranted.

External Website Links

Our website may contain links to third-party websites, resources or services.

These links are provided for customer convenience, additional information or access to relevant external services.

Unless specifically stated, the inclusion of an external link does not constitute an endorsement or recommendation of that website, its operator or its content.

Third-party websites operate independently and may have their own terms, privacy policies and security practices.

We encourage customers to review these policies before providing personal information or making purchases through external websites.

We are not responsible for the management or operation of independent third-party websites, except where liability cannot lawfully be excluded.

Website Availability

We aim to provide a reliable and accessible online shopping experience.

However, like all online services, our website may occasionally experience interruptions due to maintenance, technical issues, network disruptions or circumstances beyond our reasonable control.

We cannot guarantee that the website will operate continuously or without interruption.

Where practical, we will take reasonable steps to address technical problems and restore normal service.

Limitation of Liability

We take reasonable care in preparing and maintaining the information available on our website.

However, general website information is provided for informational purposes and should not be interpreted as a guarantee of a particular result or outcome.

To the extent permitted by law, we exclude liability for losses arising solely from reliance on general website information, temporary website unavailability or circumstances beyond our reasonable control.

These limitations do not exclude, restrict or modify rights, guarantees or remedies that cannot lawfully be excluded, including those provided under Australian Consumer Law.

Orders, Returns & Refunds

Purchases made through our website are subject to applicable product information, checkout conditions and store policies.

For information about returning products, requesting refunds or resolving order-related issues, please refer to our Returns Policy.

Customers retain all applicable rights and remedies under Australian Consumer Law.

Privacy & Security

We take the protection of customer information seriously.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable Australian privacy laws.

We use established e-commerce and payment processing systems designed to support secure online transactions.

Please refer to our Privacy Policy and Security Policy for additional information about how customer information is collected, used, stored and protected.

Changes to These Terms

We may update these Terms of Use from time to time to reflect changes in our business, website functionality, operational practices or legal requirements.

Updated terms will be published on this page.

Changes will apply prospectively and will not retrospectively remove rights or alter obligations relating to purchases already completed, except where permitted by law.

We encourage visitors to review this page periodically.

Governing Law

These Terms of Use are governed by the applicable laws of Victoria, Australia, and the Commonwealth of Australia.

Any disputes arising from the use of this website are subject to applicable Australian laws and relevant legal jurisdiction.

Nothing in these terms limits any rights or protections available under mandatory consumer protection legislation.

Contact Us

If you have questions about these Terms of Use, our products or our online store, please contact us through our Contact Us page.

Thank you for visiting myCoffeePods.