Shipping & Delivery Policy

At myCoffeePods, we understand that when you order coffee, you want it delivered quickly, safely and without unnecessary complications.

We've been operating online coffee stores for more than 18 years and have shipped over one million parcels across Australia. That experience has helped us develop reliable, efficient processes for preparing and dispatching customer orders.

Order Processing & Daily Cut-Off Times

We process and dispatch orders every business day, Monday to Friday, excluding public holidays.

Our daily order cut-off is approximately 3pm Melbourne time.

Australia Post collections generally occur between 3pm and 4pm, although collection times can vary and occasionally take place earlier.

Orders received before 3pm will generally be dispatched the same business day, subject to stock availability and collection schedules.

If your order arrives after 3pm and our daily collection has not yet occurred, we'll still make every reasonable effort to get it packed and dispatched.

Our warehouse team can often process an order within 15 minutes of receiving it. Fast order processing is something we've worked hard to achieve.

Please note that order processing and dispatch times are separate from delivery transit times.

How We Ship Your Orders

We use Australia Post for our standard parcel deliveries throughout Australia, with Express Parcel services available for selected destinations.

All customer orders are packed into new protective cartons.

We deliberately avoid using plastic satchels because cartons provide better protection against crushing, impacts and other handling damage during transport.

After shipping more than one million parcels, we've developed a strong preference for Australia Post's extensive delivery network, tracking services and convenient collection options.

We do not generally offer alternative courier services for residential deliveries.

For selected business-to-business deliveries, we may use StarTrack where appropriate.

Signature Required & Authority to Leave

For added security, Signature Required is our default shipping option.

This means someone will generally need to be available to receive the parcel at the delivery address.

If nobody is available, Australia Post may transfer the parcel to a nearby Post Office or collection point.

Prefer your parcel to be left without a signature?

We offer an Authority to Leave option for customers who prefer their parcel to be left at their premises when nobody is home.

Important: Authority to Leave must be selected in your shopping cart BEFORE proceeding to checkout.

This option is not available within the secure checkout itself.

Selecting Authority to Leave authorises the delivery provider to leave your parcel without obtaining a signature, provided the delivery location is considered suitable.

Please consider the security of your property carefully before choosing this option.

A parcel left unattended may be exposed to theft, weather or other risks.

Where you have authorised delivery without a signature, this may affect the circumstances of any subsequent lost-parcel investigation or claim. Any applicable rights under Australian Consumer Law remain unaffected.

Safe Drop & Delivery Access

Authority to Leave does not guarantee that Australia Post will leave a parcel unattended.

The delivery driver must determine whether a suitable and reasonably secure location is available.

Australia Post may decline to leave a parcel where:

• The parcel would be visible or accessible from a public area.

• Gates, fences or locked entrances prevent safe access.

• Dogs or other animals create a potential safety risk.

• The parcel would be exposed to unsuitable weather conditions.

• The driver considers the nominated location unsafe or unsuitable.

If a safe delivery cannot be completed, your parcel may be transferred to a nearby Post Office for collection.

Please understand that Australia Post delivery drivers make these decisions independently. We cannot instruct a driver to disregard their delivery safety procedures.

For further information, visit Australia Post Safe Drop.

Tracking Notifications & Parcel Collection

Once your order has been dispatched, we'll send you a shipping confirmation containing your tracking information.

Australia Post may also send tracking updates by email, SMS or through the Australia Post app.

These notifications may include parcel collection, estimated delivery, onboard-for-delivery and collection-point updates.

We strongly recommend monitoring your tracking information until delivery is completed.

Australia Post may use electronic notifications instead of leaving a physical collection card at your address.

If your parcel is transferred to a Post Office, please follow the collection instructions provided by Australia Post.

Identification may be required when collecting your parcel. In many circumstances, another authorised person can collect it on your behalf, subject to Australia Post's requirements.

Delivery Timeframes & Delays

We work hard to dispatch orders promptly, but delivery timeframes are determined by Australia Post and may vary depending on your location, service selected and conditions within the transport network.

Estimated delivery dates are indicative and should not be treated as guaranteed arrival dates unless a specific delivery guarantee expressly applies.

Delays may occur during:

• Christmas and other peak shopping periods.

• Easter and public holidays.

• School holiday periods.

• Severe weather or transport disruptions.

• Periods of unusually high parcel volumes.

The busiest freight period generally begins in late October and continues through Christmas. Some delays may also occur during January.

We recommend allowing additional delivery time during these periods, particularly when ordering for a specific occasion.

For current transit estimates and delivery updates, visit Australia Post.

Delayed, Missing or Damaged Parcels

Every order is packed with care, but occasionally parcels may be delayed, damaged or go missing within the delivery network.

If your parcel has not arrived within Australia Post's estimated delivery timeframe, please check your tracking information first.

If the tracking information does not resolve your concern, contact us with your order number so we can assist with investigating the issue.

For damaged deliveries, please retain the original packaging and take photographs of the affected items and carton. This information can help us assess the problem.

Where a parcel is reported as delivered but cannot be located, Australia Post may be able to provide delivery confirmation or other information to assist with the investigation.

Transit Cover

Our standard shipping arrangements do not automatically include optional additional transit insurance purchased on your behalf.

If you require additional transit cover for a particular order, please contact us before dispatch so we can advise whether appropriate cover can be arranged and what additional charges may apply.

Additional transit cover cannot be arranged retrospectively once a parcel has been dispatched.

Nothing in this shipping policy excludes, restricts or modifies your rights under Australian Consumer Law.

Express Parcel Services

Express Parcel delivery is available for selected Australian destinations.

Express services generally receive priority handling within Australia Post's network. However, Express does not necessarily mean next-business-day delivery.

Important: Our Australia Post Express eParcel service is not covered by Australia Post's Express Post Next Business Day Guarantee.

That guarantee applies only to eligible Australia Post services and consignments meeting the relevant conditions.

Accordingly, selecting Express Parcel does not guarantee delivery on a particular day, and delivery later than the estimated date does not automatically entitle you to an Express shipping refund.

Any statutory rights remain unaffected.

If your order is particularly time-sensitive, we recommend ordering well in advance rather than relying on an estimated delivery date.

Our Commitment

Our responsibility is to prepare your order accurately, package it carefully and arrange prompt dispatch.

We take that responsibility seriously.

While delivery operations are managed by the freight provider, we're committed to helping customers resolve genuine shipping problems fairly and reasonably.

After more than one million parcels shipped, we understand that dependable service is about much more than simply getting a parcel out the door.